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Payment Options

  • How can I accept Benefit Plus?

    Benefit Plus facilitates the following payment methods for its partners:

    1. Payment by Benefit Plus card through our web application.
    2. Payment with a Benefit Plus voucher / voucher created by the client in advance in their benefit account.
    3. Payment by Benefit Plus card through your POS system.
    4. Payment by VISA Benefit Plus card using your payment terminal.
    5. Payment through the Benefit Plus payment gateway through your online store (usually requires an intervention of a programmer).
    6. Payment by purchasing credit, discount coupons on the partner's website.

    If the current payment system does not suit you, or you want to expand payment options, please contact us at e-stravenky@benefit-plus.cz if you are a restaurant or grocery store, or partneri@benefit-plus.cz in all other cases.

  • After entering the Benefit Plus card number, an error message saying "No benefits available for this vendor" appears, even though other customers use their benefit card regularly at your establishment. What should you do?

    The customer has restrictions in place at the employer's request. We recommend that the client contacts the customer hotline at 225 377 777.

  • What if the customer does not receive the SMS code when paying via the app or POS system?

    Ask the customer to check the phone number in the Benefit Plus app. If the customer is unsure and needs to verify the phone number listed on their BP card, please have the customer call the customer helpline at 225 377 777; the staff will assist them.

  • A customer has created a voucher and is trying to pay with a Benefit Plus card at the establishment

    The customer has already paid for the service once using the voucher created. Therefore, the Benefit Plus card is not required to pay a second time. The voucher can be found in the order history after logging in to Benefit Plus.

  • Is there an instructional video on how to pay with vouchers in the Benefit Plus app?

    Instructions on how to accept payments through our interface:

    1. Payment by card: VIDEO
    2. Payment with vouchers: VIDEO
  • The customer has created a voucher, is it possible to pay by card at the store?

    The customer has already paid for the service once using the voucher created. Therefore, the Benefit Plus card is not required to pay a second time. The voucher can be found in the order history after logging in to Benefit Plus.

  • The customer created a voucher and it doesn't show up in the order history

    The overview of created vouchers always displays the current month. If the voucher was created in a different month, you need to move the date in the search box. We recommend checking the "include invoiced" box.