If the customer paid via the app, you can cancel one of the transactions in the ADMINISTRATION tab.
Alternatively, email us at partneri@benefit-plus.cz. Always state your ID number, the name of the establishment where the incorrect transaction was made, the name of the customer and the amount to be refunded to the customer.
If the customer paid via a terminal, the cancellation must be made at the terminal.
Transfer is not possible, a new payment must be made.
If the customer paid in the app, you can do this in the ADMINISTRATION tab: Reports and transactions – cancellations, or email us at partneri@benefit-plus.cz. Always state your ID number, the name of the establishment where the incorrect transaction was made, the name of the customer and the amount to be refunded to the customer.
If the customer paid via a terminal, the cancellation must be made at the terminal.
You can cancel the transaction (partially or fully) in the Reports and transactions – cancellations tab, or send us a cancellation request at partneri@benefit-plus.cz. Always state your ID number, the name of the establishment where the incorrect transaction was made, the name of the customer and the amount to be refunded to the customer.
You can find instructions on cancellations in this VIDEO.
Press the return button on the terminal just like when cancelling a regular card payment.