Back
Back
Back

Cancellations

  • We realized the transaction was accidentally made twice

    If the customer paid via the app, you can cancel one of the transactions in the ADMINISTRATION tab.

    Alternatively, email us at partneri@benefit-plus.cz. Always state your ID number, the name of the establishment where the incorrect transaction was made, the name of the customer and the amount to be refunded to the customer.

    If the customer paid via a terminal, the cancellation must be made at the terminal.

  • What can I do if a customer has created a voucher for another provider or establishment? Is there any way to transfer it to us?

    Transfer is not possible, a new payment must be made.

  • How can I bill a transaction that seems to be a Benefit Plus card payment but has a "checkbox" to tick, like in case of voucher payments?

    If the customer paid in the app, you can do this in the ADMINISTRATION tab: Reports and transactions – cancellations, or email us at partneri@benefit-plus.cz. Always state your ID number, the name of the establishment where the incorrect transaction was made, the name of the customer and the amount to be refunded to the customer.

    If the customer paid via a terminal, the cancellation must be made at the terminal.

  • What should we do if we have started a card transaction with a wrong amount?

    You can cancel the transaction (partially or fully) in the Reports and transactions – cancellations tab, or send us a cancellation request at partneri@benefit-plus.cz. Always state your ID number, the name of the establishment where the incorrect transaction was made, the name of the customer and the amount to be refunded to the customer.

  • Is there an instructional video on cancellations in Benefit Plus?

    You can find instructions on cancellations in this VIDEO.

  • How do I cancel a payment made via terminal?

    Press the return button on the terminal just like when cancelling a regular card payment.